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Familiprix

Familiprix is a leading pharmacy banner headquartered in Québec City, with more than 400 independently owned pharmacies across Quebec and New Brunswick. Unique in the Canadian market, Familiprix is wholly owned by its member pharmacists, fostering a spirit of autonomy and innovation.

Familiprix logo
Familiprix logo
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Needs

Familiprix asked ReImagine to modernise both its back office and its customer experience. The network needed to:

  • Move to SAP S/4HANA with clean, structured master data for items, plants and batches.

  • Connect its warehouses to the new SAP core and automate replenishment.

  • Let customers shop and pay online, with home delivery or in-store pickup.

  • Grow loyalty through a new rewards programme, while keeping each pharmacist-owner's autonomy.

Solution

ReImagine delivered a connected SAP and digital programme:

  • SAP S/4HANA Migration:
    We migrated Familiprix to SAP S/4HANA and implemented SAP MM (Materials Management) and PP (Production Planning), with structured master data models for items, plants and batch management.

  • Warehouse and Replenishment:
    We integrated the warehouses with the new SAP core and automated replenishment across the network.

  • E-commerce and Payments:
    We launched a network-wide e-commerce platform with Nuvei payments, supporting cards and local payment methods, home delivery and in-store pickup, with a central control panel and simple onboarding for each pharmacy.

  • Loyalty Programme:
    We implemented the FAMILIPLUS rewards programme on the DataCandy platform, rewarding purchases and healthy habits through the Mon Familiplus app, with the option to donate points to local charities.

Achievements

  • Modern SAP Core:
    Familiprix now runs on SAP S/4HANA with clean, governed master data for items, plants and batches.

  • Digital Commerce Enablement:
    Every affiliated pharmacy can accept online payments and manage its own digital storefront.

  • Loyalty Programme Success:
    More than 210,000 FAMILIPLUS members joined in under 90 days.

  • Operational Efficiency:
    Automated replenishment and central tools make it faster to onboard new pharmacies and run the network.

Benefits

  • Enhanced Customer Experience:
    Customers can shop online, choose delivery or pickup, and earn rewards for healthy habits.

  • Network Growth:
    A modern back office and digital storefronts make it easier for new pharmacists to join and grow.

  • Community Impact:
    FAMILIPLUS members can donate points to local children's charities.

  • Future-Ready Platform:
    SAP S/4HANA, connected warehouses and a digital commerce layer give Familiprix a foundation for continued growth.

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